DiscUs Shipping Policy

This policy applies only to goods sold directly by DiscUs through the public DiscUs Physical Media Shop. It does not apply to member-to-member transactions in Celestial Shop, where buyers and sellers arrange their own delivery unless a listing expressly states otherwise.

This policy forms part of the DiscUs Terms and Conditions. Nothing in it excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

DiscUs currently delivers to eligible addresses in Australia and New Zealand.

Delivery is available only where the destination and shipping option are accepted at checkout. Some remote, restricted, incomplete, unsupported or otherwise unsuitable addresses may not be eligible.

Shipping is calculated at checkout before payment. The amount may depend on the destination, products, parcel size and weight, packaging, cart value, delivery speed, signature requirements and available carrier services. The checkout total is the authoritative shipping charge for the order.

Eligible Australian orders with a product subtotal of A$150 or more receive free standard delivery. A compulsory signature charge may still apply, including when an order is packed into more than one parcel. Eligibility and the final total are always shown at checkout.

If a material shipping or address error is found after payment, DiscUs will contact the customer and provide an appropriate solution, which may include a corrected delivery option, cancellation or refund.

Australian Economy delivery

• Available only when checkout offers it for one eligible lower-value item.
• The order must be under A$50 and meet the applicable size, weight and packaging limits.
• The item is packed in a padded sleeve with thin media protectors.
• This service is untracked and has no signature on delivery.

Australian Standard delivery

• Products are packed according to their parcel and protection requirements.
• Tracking is supplied when it is included with the selected carrier service.
• Signature on delivery may be selected and is compulsory from an A$50 product subtotal.
• The current selected or compulsory signature charge is A$2.95 per parcel.

Australian Express delivery

• Offered only where it is available for the destination and parcel.
• Express refers to the carrier service after dispatch and does not remove the order handling period.
• Tracking and signature requirements are shown at checkout.

New Zealand Standard delivery

• Offered only where it is available for the destination and parcel.
• Signature on delivery is required.
• The full postage, packaging and signature amount is shown at checkout.
• DiscUs does not collect import duties, taxes or carrier import charges imposed at the destination. Any such amount is the customer's responsibility, subject to applicable law.

Orders are normally packed and dispatched within 1 to 3 business days after payment, stock and delivery details have been verified.

Business days exclude weekends and Western Australian public holidays. Orders placed outside normal processing hours begin processing on the next business day. Payment, fraud, stock, address or carrier checks may delay dispatch. If a material delay becomes known, DiscUs will provide updated information and an appropriate solution.

Any delivery date or transit range shown at checkout, in an order update or by a carrier is an estimate unless DiscUs expressly promises a specific date in writing.

Delivery can be affected by carrier delays, weather, public holidays, remote locations, customs, incorrect addresses, failure to collect, carrier capacity and other events outside DiscUs's reasonable control. Express delivery does not guarantee same-day dispatch.

Where tracking is included, DiscUs will provide the tracking details after dispatch. Economy delivery is untracked.

DiscUs may pack an order into more than one parcel where this is safer, necessary for the products or produces a lower shipping total. Checkout will show the combined charge. Any compulsory signature charge may apply to each parcel.

Customers must provide a complete and accurate delivery name, address, postcode, country and contact details. Contact DiscUs promptly if an address needs correction; it cannot always be changed after packing or carrier handover.

If a parcel is delayed, lost, damaged, returned to sender or marked delivered but cannot be found, contact DiscUs promptly. Keep the goods, parcel and packaging until instructions are provided. DiscUs may investigate with the carrier and request relevant photographs or tracking information.

Where DiscUs cannot supply an order within the promised or a reasonable time, or a delivery failure requires a remedy under applicable law, DiscUs will provide the required remedy. Customers may be responsible for reasonable correction, return or re-delivery costs where a problem was caused by an incorrect address, refusal of delivery or failure to collect, subject to applicable law.

Shipping enquiries: support@disc-us.com.au

Include the order number and a concise description of the issue. Do not send passwords, full payment-card numbers or unnecessary sensitive information.

DiscUs uses and shares delivery information only as reasonably needed to quote, secure, fulfil, track and support orders, handle disputes or meet legal obligations. Read the DiscUs Privacy Policy for details.