Privacy Policy

Account Information: When you sign up, we collect your email address, display name, login status, plan status, and account settings. Passwords are handled through secure authentication systems and are not stored by DiscUs in plain text.

Library Data: Disc titles, formats, barcodes, and metadata you add to your collection are stored to provide the core service.

Shop, Subscription, and Celestial Shop Data: If you buy from the first-party DiscUs shop, subscribe to a paid plan, create Celestial Shop listings, send marketplace messages, claim guest orders, request cancellations, or contact order support, we collect the details needed to provide, secure, fulfil, investigate, and support those features.

Usage Data: We may collect anonymous usage analytics such as feature engagement and error reports to improve the service.

Device and Security Information: Notification identifiers may be stored if you opt in to notifications. To detect reward or voting abuse across accounts, DiscUs converts the IP address seen by our trusted server edge into a one-way, versioned security code. We store the code, not the raw IP address, with the relevant security record. It may group people using the same network, so it is treated only as an abuse signal rather than proof about a person or device. We do not use this code for advertising or cross-site tracking.

External Account Credentials: DiscUs does not ask for, collect, or store passwords for external marketplace or media services. Where DiscUs connects to external data sources, we use approved access methods and do not require you to give us your external account password.

Pricing and Marketplace Data: When you use Price Check or related marketplace features, DiscUs may retrieve current listings, sold-item information, or other publicly available market data from external marketplace data providers. We may also link you to third-party marketplace pages to view listings or complete actions outside DiscUs. We only send the item details reasonably needed to provide the feature, such as title, format, barcode, search terms, or listing identifiers.

• Used solely to provide per-item price comparisons for your scanned disc
• Cached only for a short operational period where needed to keep results reliable and reduce duplicate requests
• Not resold, redistributed, or shared with unrelated third parties
• Never used to derive or calculate site-wide statistics, including but not limited to Average Selling Price (ASP), Gross Merchandise Value (GMV), or aggregate pricing data for any external marketplace category
• Never fed into AI, machine learning, or large language models
• Public marketplace browsing data used for Price Check is never bulk-downloaded, systematically extracted, or kept longer than needed for that feature

Authorised Seller Inventory: When a seller account owner explicitly grants access through the marketplace's authorisation screen, a DiscUs administrator may import and retain that account's listing details and images for DiscUs shop catalogue management. This is separate from public marketplace browsing data used for Price Check.

Barcode and Media Metadata: DiscUs may use third-party catalogue and barcode data providers to identify discs and display titles, artwork, descriptions, formats, and related metadata. We do not send your full account profile to those providers for ordinary lookups.

Images and User Content: Profile photos, listing photos, messages, posts, reviews, and other content you upload may be processed by storage, hosting, moderation, support, and delivery providers so the relevant DiscUs feature can work.

Payments, Address Assistance, and Delivery: Paid plans, first-party shop checkout, order support, returns, refunds, fraud checks, address assistance, transactional emails, and delivery may involve specialist payment, messaging, address, fraud-prevention, fulfilment, and shipping providers. We share only the information reasonably needed for the relevant transaction, legal obligation, or support request.

DiscUs takes reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, unauthorised modification, and unauthorised disclosure.

Those steps may include controlled account access, limited staff access, supplier due diligence, monitoring for misuse, secure service configuration, backup and recovery practices, and internal procedures for handling privacy or security incidents.

For security reasons, this policy keeps those safeguards high-level rather than listing operational details. We review them as the service changes and as risks evolve.

Account Data: Your account and library data are retained as long as your account is active. You can request deletion at any time.

Cached Pricing Data: Marketplace pricing data may be cached for a short operational period and then refreshed or removed. We do not keep historical marketplace pricing data as a permanent user profile.

Chat Messages: Messages in the Galaxy Hub are retained for community features. You can delete your own messages.

Account Deletion: When you delete your account, active account-linked library, wishlist, profile, listing, and community data, plus personal data held in managed provider accounts, is removed or de-identified where practicable. Compact records may be retained or de-identified where reasonably needed for legal compliance, tax, accounting, fraud prevention, security, chargebacks, refunds, order fulfilment, dispute handling, moderation evidence, support history, backups, or legitimate business records.

External Marketplace Data Deletion: We will delete cached marketplace data associated with a user where required by law, provider terms, a valid provider request, or a user deletion request that applies to that data.

DiscUs Deal Score: DiscUs may use automated tools to estimate whether a disc listing appears to be good value compared with available marketplace signals. These tools are designed to provide general collection and price guidance only.

• They may consider public marketplace signals, item details, timing, and comparison data
• They do not decide whether you can use your account or access paid features
• They should not be treated as financial, investment, resale, or tax advice

Deal Score and collection valuation features are estimates. They do not make legal, financial, or account-status decisions on your behalf.

Collection Valuation: When you view your collection value, DiscUs estimates totals using the item and market data available to the service. These values may be incomplete, delayed, inaccurate, or affected by marketplace changes outside our control.

DiscUs is operated from Australia. To provide the app, shop, paid plans, Celestial Shop, support, moderation, payments, messaging, analytics, hosting, storage, address assistance, marketplace data, and delivery features, personal information may be handled by service providers or their subprocessors in Australia and overseas.

Where practicable, the countries where overseas recipients are likely to be located include:

• Australia
• New Zealand
• United States
• Canada, the United Kingdom, the European Economic Area, Singapore, and other countries where our service providers or their subprocessors operate

We take reasonable steps to use service providers that are appropriate for the data and purpose involved. Where Australian privacy law requires it, we take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Principles or an applicable exception applies.

You have the right to:

• Access your personal data stored in your account
• Correct inaccurate information via your settings
• Delete your account and associated personal data, subject to lawful retention or de-identification needs
• Export your library data
• Opt out of push notifications at any time

For Australian users, your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) are fully respected.

If you believe we have breached the Australian Privacy Principles (APPs) or mishandled your personal information, you may lodge a complaint using the following procedure:

1. Contact us at privacy@disc-us.com.au with a description of your concern
2. We will acknowledge your complaint within 7 business days
3. We will investigate and respond with a written outcome within 30 days
4. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

DiscUs may use cookies, local storage, and similar browser technologies for essential functions such as sign-in, session continuity, preferences, fraud prevention, diagnostics, and service security. We do not use third-party advertising pixels.

The DiscUs Terms and Conditions explain the rules for accounts, paid plans, DiscOs, the first-party shop, Celestial Shop, community content, moderation, returns, refunds, and Australian Consumer Law rights.

Read the full Terms: DiscUs Terms and Conditions PDF

First-party shop policies: Shipping Policy and Returns, Refunds and Cancellations Policy

If you have questions about this privacy policy or wish to exercise your data rights, please contact us:

General Enquiries: support@disc-us.com.au

Privacy Enquiries: privacy@disc-us.com.au

This privacy policy may be updated from time to time. We will notify users of material changes via the app or email.